We take complaints seriously and aim to resolve them as quickly as possible. If you have a problem with an order, a product, or your experience with Motor Parts Marketplace, here's how to reach us and what to expect.
Contact us directly with your name, order details, and a description of the issue:
Phone: (252) 359-3611
Email: contact@motorpartsmarketplace.com
Calling is usually the fastest way to get a resolution started. Email is fine too — we check it regularly.
We aim to acknowledge complaints within 1–2 business days. Most issues are resolved within 5 business days. When a supplier or carrier needs to be involved — for example, for a lost shipment or a damaged item claim — resolution may take a bit longer. We'll keep you updated and let you know if we need more time.
We're an independent auto parts supplier and we genuinely care about getting things right. If we made a mistake, we'll own it and work to make it right. We ask for the same honest communication on your end, and we'll do our best to find a fair resolution for everyone.